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Privacy Policy

Last updated: January 2025

Our Commitment to Your Privacy

At Yuralex, we understand that your personal information is valuable and deserves protection. This Privacy Policy explains how we collect, use, store, and protect your data when you engage with our vegetarian and vegan cooking courses.

We are committed to transparency and compliance with applicable privacy laws in Australia and internationally. This policy applies to all services offered through tf-v9.com and any related platforms or communications.

Information We Collect

Personal Information

When you register for courses or contact us, we collect:

  • Full name and contact details
  • Email address and phone number
  • Billing and payment information
  • Dietary preferences and learning goals

Technical Information

We automatically collect technical data including IP addresses, browser types, device information, and usage patterns to improve our platform and ensure security.

How We Use Your Information

Your personal data helps us deliver a better learning experience:

  • Process course registrations and payments
  • Deliver personalized learning content
  • Communicate about courses and updates
  • Improve our educational platform
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

We never sell your personal information to third parties for marketing purposes.

Data Protection and Security

Encryption and Storage

All sensitive data is encrypted during transmission using industry-standard SSL/TLS protocols. Personal information is stored on secure servers with restricted access and regular security audits.

Payment Security

We use trusted payment processors that comply with PCI DSS standards. We do not store complete credit card numbers on our servers. Payment data is tokenized and processed through secure channels.

Access Controls

Only authorized personnel with legitimate business needs can access personal information. All staff members undergo privacy training and are bound by confidentiality agreements.

Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, it is securely deleted or anonymized.

Access Your Data

Request a copy of the personal information we hold about you at any time.

Correct Information

Update or correct inaccurate personal data through your account settings.

Delete Your Data

Request deletion of your personal information, subject to legal requirements.

Data Portability

Receive your personal data in a structured, commonly used format.

Withdraw Consent

Opt out of marketing communications or withdraw consent for data processing.

Lodge Complaints

Contact privacy authorities if you believe your rights have been violated.

Third-Party Services and Sharing

Service Providers

We work with trusted third-party providers for payment processing, email communications, video hosting, and analytics. These partners are contractually obligated to protect your data and use it only for specified purposes.

Analytics and Improvement

We use analytics tools to understand how our platform is used and identify areas for improvement. This data is aggregated and anonymized whenever possible.

Legal Disclosure

We may disclose personal information when required by law, legal process, or to protect the rights, property, or safety of Yuralex, our students, or others.

Questions About Privacy?

If you have concerns about how we handle your personal information, need to exercise your privacy rights, or want more details about our data practices, we are here to help.

Your Browsing Preferences

We utilize browser mechanisms to enhance your educational journey. Please review what we track and decide what you're comfortable sharing.